Training Enquiry

SAP CRM Training


Course Name : SAP CRM                                                                    24*7 Technical Support
Duration         : 35 hours
Faculty            : Realtime experience

           Sun trainings is a best online center in Hyderabad. We are providing very best online training on SAP CRM.

Highlights in our training:

*  Very in depth course material with real time scenarios.
*  We are providing class with highly qualified trainer.
*  We will provide class and demo session at student flexible timings.
*  In training case studies and real time scenarios covered.
*  We will give 24*7 technical supports.
*  Each topic coverage with real time solutions.
*  We are providing normal track,weekend,fast track classes.
*  We will give every recorded session for play later.
*  We are giving placement support by multiple consultancies in INDIA, USA, Australia, UK etc.
*  We are providing certification oriented trainings with 100% pass guarantee.
*  We will give full support while attending the interviews and contact me any time after completion of the course.

Course Content:

INTRODUCTION

Solution Overview (Introduction):

• Overview of SAP ERP and SAP CRM
• Introduction to SAP CRM
• Overview of CRM 2007 Architecture
• Channel of CRM
• CRM Application
• Role in my SAP CRM

SAP CRM Web User Interface (WEB UI)

• Architecture of WEB UI
• UI Concept & UI Component Concept
• Navigation Bar & Business Roles
• UI Configuration
• Personalization
• Additional Features in Web UI

Page 1 ( CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)

• CRM Business Partner (BP)

-> Creation of BP on Category
-> Basic setting on Field grouping & No ranges
-> BP Relationships
-> BP Roles
-> Mapping BP Classification & Account Group from R3 -> CRM

• Organizational Management

-> Fundamentals of SAP CRM Org Structure
-> Organizational Data determination
-> Mapping Org Model & Enterprise Structure from R3 -> CRM

• Territory Management

-> Hierarchy Levels, Hierarchy ID
-> Assign employee to Hierarchy

• Product Master

-> CRM Product Types
-> Creation of Hierarchies & Categories
-> Creation of Attributes & Set Types
-> Mapping Product Master & Material Master from R3 -> CRM

• Transaction Processing

-> Transaction Processing for Enquiry, Quotation & Order
-> Customization of Transaction Types
-> Assignment of Item Category Determination
-> Mapping Transaction Types & Sales doc Processing from R3 -> CRM

• Activity Management

-> Business Activity / Task
-> Activity Monitor

• Partner Processing

-> Partner determination Procedure

• Action Profile

Page

• Pricing Fundamental (SAP CRM)

-> Configuration setting for Pricing Procedure
-> Pricing fundamentals (ECC 6.0)
-> Condition technique and pricing procedure determination (ECC 6.0)

• CRM Billing

-> CRM Billing Fundamental (ECC 6.0)

CR300 --- CRM SALES

• The Sales cycle
• Opportunity Management
• Copying control
• Process in Quotation and Order Management
• Quotation Management
• Order Management
• Special Functions in Quotation and Order Management
• Visit Planning
• Contract Management
• Status Management
• Transactions processing
• Partner processing
• Mapping Sales Transaction between SAP ERP -> SAP CRM

CR600 --- CRM MARKETING

• Overview on SAP CRM Sales
• Marketing planning & Campaign management
• Marketing Calendar
• Marketing Analytics
• Segmentation of business partners
• Segment builder tool
• Personalized mail forms
• External list management
• Product Proposal
• Lead Management

Page3 CR700 --- CRM SERVICES

• Overview of CRM Service
• Installed Base Management and Individual Objects
• Service Agreements and Service Contracts
• Service Plans
• Service Order Management
• Product Service Letters
• Complaints and Returns Management
• Warranty Claim Services
• Case Management
• Mapping Transaction from R3 -> CRM

CR500 --- CRM MIDDLEWARE

• CRM Middleware Overview
• Concepts of Middleware
• Administration Console
• Adapter Objects
• Initial Load, Delta Load
• BDocs and types of BDocs
• BDoc Modeler
• Data exchange between R/3 backend
• Monitoring and Error handling

WORKSHOP (Project Orientation Training)

• Overview of Solution Manager
• ASAP Methodology
• Project Orientation – Business Blue Print
• Resume Preparation